Refund Policy

Last Updated: August 10, 2025

At Tropical Bottling Company, we are committed to providing you with high-quality beverages. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be provided for products purchased directly from Tropical Bottling Company.

General Refund & Return Conditions

  • Proof of Purchase: All returns and refund requests must be accompanied by a valid proof of purchase (e.g., original receipt, order confirmation, invoice).

  • Condition of Product: Products must be returned in their original, unopened, and undamaged condition, including all original packaging, seals, and labels, unless the return is due to a defect or damage incurred before or during delivery.

  • Perishable Nature: Due to the perishable nature of many of our products, specific conditions apply as detailed below.

Not Eligible for Refund/Return/Exchange

Generally, we do not offer refunds, returns, or exchanges for:

  • Change of Mind: We do not offer refunds or exchanges if you simply change your mind after purchasing, especially given the nature of our products.

  • Products Consumed or Opened: Products that have been opened, partially consumed, or are no longer in their original sealed packaging, unless due to a defect or quality issue.

  • Improper Storage: Products that have been damaged due to improper storage or handling after delivery to you.

  • Products Purchased from Third-Party Retailers: If you purchased our products from another retailer, please refer to their return and refund policy. We can only process returns/refunds for products purchased directly from Tropical Bottling Company.

  • “Sale” or “Clearance” Items: Items marked as “final sale,” “clearance,” or similar, unless they are defective or damaged.

Eligible for Refund/Return/Exchange

We offer refunds, returns, or exchanges under the following circumstances:

  • Damaged or Defective Products: If you receive a product that is damaged or defective at collection, we will replace the item or issue a full refund. You must notify us within 48 hours of delivery/collection. Please provide clear photographic evidence of the damage or defect.

  • Incorrect Product Received: If you receive a product that is different from what you ordered,  you can exchange for the correct product at the Carryout location that you purchased your product. You must notify us within 48 hours of delivery/collection.

  • Expired Products: If you receive a product that has passed its expiration date at the time of delivery, we will replace the item or issue a full refund. You must notify us immediately upon discovery, and no later than 48 hours after receipt of the product

  • Product Unfit for Consumption: If a product is determined to be unfit for consumption (e.g., spoiled, contaminated), we will issue a full refund or replacement. We may request the return of the product for quality control purposes.

How to Initiate a Refund/Return/Exchange

To initiate a refund, return, or exchange, please follow these steps:

  1. Contact Us: Contact our Carryout Service Team within the specified timeframe (see Section 2) at:

  2. Provide Information: Please provide your:

    • Order number

    • Date of purchase

    • Details of the product(s) you wish to return

    • Reason for the return (e.g., damaged, incorrect, defective)

    • Clear photographic evidence, if applicable.

  3. Return Authorization: Our Carryout Service Team will review your request and, if approved, provide you with instructions for returning the product. Do not return products without prior authorization.

  4. Packaging for Return: If a return is required, please package the item securely to prevent further damage during transit.

Refund Process

Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 7-14 business days]. The timing of the refund appearing on your statement may vary depending on your bank or credit card company.

Exchanges

For eligible exchanges (e.g., incorrect product received, defective item), you can pass by with the original item, and upon inspection the approval will be given for a replacement product.

Contact Us

For any questions regarding Carryout Refund Policy, please contact our Carryout Service team:

Drive-thru Carryout by Tropical
LG Smith Blvd 122
Isabelle.welage@cocacola.aw
+297 597 6530

Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of Aruba. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Aruba.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.